Some situations in flight can get out of control – whether due to a technical error, pilot inattention or unexpected conditions. Sometimes the drone disappears from sight, falls into water, gets stuck in an inaccessible location or simply cannot be retrieved. In the DJI ecosystem, this is called a FLYAWAY.
If you have an active DJI Care Refresh service, you don't have to worry. Simply report the event as a flyaway – i.e. loss or irretrievable damage to the drone – via the DJI Fly app. Once you have submitted your confirmation, you can contact us and we will be happy to help you streamline the entire device replacement process directly with DJI. Here are the exact instructions:
It is necessary that the controller with the display (DJI RC, DJI RC2, DJI RC Pro, DJI RC Pro 2) is connected to the internet. If you have a controller where you connect your phone, you just need to turn on wifi or mobile data on your phone.
Launch the DJI Fly app, click "Profile" and go to " Device management " and select the appropriate drone to create an aircraft departure report.
Tap "Aircraft Flyaway" at the bottom of the "Account & Device" screen.
After clicking the “ Aircraft Flyaway ” button , start the process of creating a drone flyaway report. Carefully read the prompt to create a report. If you are sure that you need to create a drone flyaway report and have no further questions, click the “ Next ” button.
Skontrolujte sériové číslo lietadla a potom klepnite na „Confirm“
You confirm ( confirmed lost ) that the drone was lost and that you are reporting it.
After clicking the "Confirmed" button, a 10-second countdown will start. At that time, you have a chance to change your mind about whether to go looking for the drone or something.
When you see Flyaway aircraft report confirmed, it means that a Flyaway aircraft report has been generated. You can then simply confirm it and contact us directly so that we can help you resolve the case until the end.
After reporting a lost drone, a process occurs in DJI that needs to be completed, and we at Xtreme.sk can help you with that. All you have to do is call or write to us, describe the situation that has occurred. We will take care of it all and resolve the entire process with DJI to the very end. For this entire process, we have a handling fee of only €25 including VAT. Your only task is to pick up the drone from the service.
Flyaway is a situation where a drone disappears from sight or becomes unrecoverable – this could be due to a technical fault, a direct fall into water, getting stuck in an inaccessible area, or pilot error.
Yes, if you have an active DJI Care Refresh service, you can report a flyaway even if the drone was left somewhere after an accident or impact that prevents it from being retrieved.
Yes, you can. In this case, it would be best if you contact us to help you with the whole case. It has a slightly more special procedure and the drone in this case will not be priced as with DJI Care Refresh insurance.
Áno pre všetky modely platí rovnaký systém hlásenia pre stratený dron no niektoré staršie modely môžu mať aplikáciu DJI Go alebo DJI Go4 kde je proces rovnakí len sa hlásenie nachádza na inom mieste.
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